Returns & Shipping Policy

Shipping Policy

Processing Time

All orders are processed within 1-3 business days after payment confirmation. Orders placed on weekends or holidays will be processed on the next business day.

Delivery Times

Standard shipping typically takes 5-10 business days depending on your location. International orders may take longer due to customs processing.

Shipping Rates

Shipping rates are calculated at checkout based on your location and order weight. We occasionally offer free shipping promotions — subscribe to our newsletter to stay updated!

Order Tracking

Once your order has shipped, you will receive an email with your tracking number. Please allow 24-48 hours for tracking information to update.

Returns Policy

30-Day Return Guarantee

We want you to love your Muvori products. If for any reason you're not completely satisfied, you may return your item(s) within 30 days of receiving your order for a full refund or exchange.

Eligibility

To be eligible for a return, your item must be:

Unused and in the same condition that you received it
In its original packaging
Accompanied by proof of purchase

Non-Returnable Items

For hygiene reasons, items that have been used or are not in their original condition may not be eligible for return. Please contact us if you're unsure.

How to Start a Return

To initiate a return, please contact us through our Contact page with your order number and reason for return. Our team will respond within 1-2 business days with return instructions.

Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed within 5-7 business days to your original payment method.

Damaged or Defective Items

If you received a damaged or defective item, please contact us immediately through our Contact page. We will arrange a replacement or full refund at no additional cost to you.